Cosmo Privacy Policy

At Cosmo, we take your privacy seriously and this policy explains how we collect, use, store and protect your personal data when you visit Cosmo Casino.com or use our services. Our casino is operated by Rock Swift Group Limited under Kahnawake Gaming Commission licence No. 00884, and we are committed to handling your information responsibly and transparently. By registering an account or browsing our site, you agree to the practices described below.

Information We Collect

We collect several categories of information when you interact with Cosmo Casino. This includes data you provide directly, as well as information gathered automatically as you use our platform.

We collect registration details such as your name, date of birth, address, e-mail address and phone number when you open an account
We gather financial information related to your deposits and withdrawals, including details of the payment method you use, such as credit and debit cards, e-wallets, bank transfer, Interac or distributed-ledger methods
We record your gaming activity, including games played, wagers placed and winnings earned, to administer the Casino Rewards loyalty programme and calculate wagering requirements
We log technical information such as your IP address, device type, browser and operating system when you access Cosmo Casino mobile or desktop platforms
We retain copies of verification documents, including proof of identity, proof of residence and proof of ownership of financial accounts, as required by our licence and anti-money-laundering obligations

How We Use Your Data

We at Cosmo use the information we collect for a number of legitimate purposes connected to running a safe and compliant gaming service. Our goal is to protect our players while complying with the requirements of the Kahnawake Gaming Commission.

We use your data to verify your identity and confirm you meet the minimum age of 19 required to play at our casino
We process your deposits and withdrawals, including Interac transactions handled by PayDirect Billing Solutions Inc.
We use your contact details to send account notifications, respond to support requests submitted via live chat or e-mail, and communicate about promotions such as our welcome bonus
We analyse gameplay data to detect irregular play, including prohibited betting patterns, multiple-account activity or the use of virtual machines
We use aggregated data to improve our games library, which currently exceeds 1,000 titles, and to refine features across our site

Legal Basis for Processing

Our Cosmo platform processes personal data on several legal bases, depending on the nature of the activity involved. We rely on these grounds to ensure our data handling is lawful and justified.

We process data where necessary to perform our contract with you, such as administering your account and processing cash out requests
We process data to comply with our legal and regulatory obligations under our Kahnawake licence, including responding to complaints submitted to [email protected]
We process data based on your consent where you have opted in to marketing communications or certain cookie categories
We process data where it serves our legitimate interests, such as preventing fraud, detecting proxy-account strategies and protecting the integrity of our promotions

Sharing Your Information

We do not sell your personal data. However, Cosmo Casino may share limited information with trusted third parties who help us operate our services and meet our regulatory obligations.

We share data with payment processors, including PayDirect Billing Solutions Inc. and banking partners, to complete deposits and withdrawals
We share information with eCOGRA, our alternative dispute resolution provider, when a complaint is escalated beyond our Casino Support Centre
We disclose data to the Kahnawake Gaming Commission where required for licensing, audits or complaint handling
We may share information with independent auditors who review our random number generators and publish payout percentages
We share data across the wider Casino Rewards network where necessary to administer the shared loyalty programme and enforce the weekly withdrawal cap of 4,000 applicable to players whose winnings substantially exceed their purchases across partner casinos

Data Security

Here at Cosmo Casino, we protect your information using industry-standard safeguards. All transactions on our site are protected with 128-bit encryption, and we restrict access to personal data to authorised personnel only. Our systems are designed to prevent unauthorised access, loss or misuse of your information, and we review our security measures on an ongoing basis.

Biometric and Device Data

If you choose to use biometric login, we store this information locally on your own device rather than on our servers. You are responsible for registering only your own biometrics, and any CVC code stored on your device for convenience is kept at your own risk. We do not have access to this locally stored biometric data.

Data Retention

We at Cosmo retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, regulatory and accounting requirements. Verification documents, transaction records and communications are generally retained for the period required under our Kahnawake Gaming Commission licence. Where your account becomes dormant, we may remove the associated balance within up to 60 days, though bonus funds are forfeited while verified cash remains returnable on request.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. Our Cosmo team is available to assist you in exercising these rights wherever applicable.

You have the right to request access to the personal data we hold about you
You have the right to request correction of inaccurate or incomplete information
You have the right to request deletion of your data, subject to our legal and regulatory retention obligations
You have the right to object to certain processing activities, such as direct marketing
You have the right to lodge a complaint with the Kahnawake Gaming Commission or with eCOGRA if you are not satisfied with how we have handled your data

Cookies and Tracking

We use cookies and similar technologies to operate cosmo casino online features, remember your preferences, and understand how players use our desktop client, browser version and cosmo casino mobile login experience. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect site functionality.

Responsibility for Your Account

You are responsible for maintaining the confidentiality of your login credentials used for cosmo login and cosmo casino rewards login. We strictly enforce a one-account-per-player policy, and promotions offered through Cosmo Casino are limited to one claim per person, household, device, IP address or shared network. We encourage you to safeguard your password and notify us immediately of any unauthorised use of your account.

International Players and Legal Responsibility

Our Cosmo platform primarily serves players in Canada, and the legality of online gambling in your country or location remains your responsibility. We do not publish a restricted-countries list, and it is your obligation to ensure that using our services, including features related to cosmo casino withdrawal and cosmo casino download of our Windows client, is lawful where you reside.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any revisions will be posted on this page, and we encourage you to review it periodically. Continued use of Cosmo Casino after changes are published constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can reach our support team via live chat, available 24/7, or by e-mail at [email protected] for general queries, or [email protected] for alternative deposit solutions. We aim to respond within 48 hours. If you remain unsatisfied with our response, you may escalate your complaint to eCOGRA or directly to the Kahnawake Gaming Commission at [email protected] within 6 months of the issue arising.