Cosmo Terms and Conditions

Welcome to Cosmo Casino. These terms and conditions govern your use of our website and services at Cosmo Casino.com. By registering an account and playing at Cosmo Casino, you accept these terms in full. If you do not agree with any part of this agreement, you must not use our services. The English version of these terms is the basis for all other language versions, and the English text retains priority in the event of any conflict.

Our Licence and Regulatory Oversight

We operate under a licence issued by the Kahnawake Gaming Commission, licence No. 00884, held by Rock Swift Group Limited. Our registered address is 4th Floor, Water's Edge Building, Meridian Plaza, Road Town, Tortola, VG 1110, British Virgin Islands. We use eCOGRA as our alternative dispute resolution body, and its decision is final. If you have an unresolved complaint, you may also contact the Kahnawake Gaming Commission directly at [email protected] within 6 months of the issue arising. Our random number generators are independently reviewed, and payout percentages are published by independent auditors.

Eligibility to Play at Cosmo Casino

You must be at least 19 years old to register and play at Cosmo. We require account registration and identity verification before any withdrawal is processed. It is your sole responsibility to determine whether online gambling is legal in your country of residence or location, as we do not publish a list of restricted countries. If we discover that an underage player has registered, we will terminate the account and any winnings will be forfeited to the Kahnawake Gaming Commission.

We allow only one account per player across all devices and households
We may suspend accounts and confiscate winnings where multiple accounts are identified
We strictly prohibit transfers of funds between player accounts

Deposits and Account Currency

At Cosmo Casino, we accept major credit and debit cards, bank transfer services, prepaid vouchers, e-wallets, Interac, and distributed-ledger payment methods. Interac deposits are processed by PayDirect Billing Solutions Inc. Our minimum deposit is 10 on the first deposit and 10 on every subsequent deposit. We do not charge deposit fees, although your bank or payment provider may apply its own charges. Here at Cosmo, we do not publish a full account-currency list, but CAD accounts are evidenced through our CAD EFT and eCheck method, which is restricted to Canada only.

Withdrawals from Your Cosmo Casino Account

Our withdrawal methods include direct bank transfer, wire and SWIFT, CAD EFT and eCheck, Visa, Mastercard, OCT, and e-wallets including Skrill. Minimum withdrawal amounts are 300 for direct bank transfer, wire and SWIFT, and 50 for all other methods. We apply a fee of 50 USD / 35 EUR / 30 GBP on bank transfers below 3,000 units, rising to 100 USD / 70 EUR / 60 GBP at 3,000 units or above. We do not charge fees on CAD EFT, eCheck, Visa, Mastercard, or e-wallet withdrawals.

We process direct bank transfer, wire and SWIFT withdrawals in 6 to 10 working days
We process CAD EFT and eCheck withdrawals in 2 to 3 working days, Canada only
We process Visa and Mastercard withdrawals in 3 working days
We process e-wallet withdrawals in 1 to 3 working days

Withdrawn funds are held pending for 48 hours before processing begins. You may reverse your withdrawal request in part or in whole until it has been processed, and any such reversal remains your own responsibility. We may delay processing until your account verification is complete, and your first withdrawal through a new method may take 5 to 7 working days for additional checks. We may ask for proof of ownership of your financial accounts, a copy of your valid photo ID, and proof of residence no older than 3 months.

Bonus Terms at Cosmo Casino

Our welcome offer, described as 150 chances to become a millionaire, credits your account with 150 free spins on Mega Money Wheel following a first deposit of at least 10. Winnings from these spins are credited as bonus funds rather than cash, and only a top-prize win can be converted to cash through our Support team. Your second deposit qualifies for a 100% match up to 250. We at Cosmo Casino apply 200x wagering on both the first and second deposit bonuses, and from the third deposit onward wagering drops to 30x.

Slots count 100% toward wagering requirements, while table games, parlour games, other game types, and all live casino games contribute only 2%, and doubling up contributes 0%. We consider single bets of 25% or more of the credited bonus value before play-through is met to be irregular play, which may lead to withheld withdrawals or confiscated winnings. Our offer must be claimed by depositing within 7 days of registration, and unused promotional bonuses are forfeited after 60 days from registration. We do not issue bonus codes for any promotion.

We forfeit remaining bonus funds if you withdraw cash while first or second deposit bonuses are outstanding
We exclude All Aces Video Poker and Flippin' Awesome Shields of Asgard from wagering contribution and loyalty points
We reserve the right to adjust contribution rates for newly released games

Loyalty and VIP Benefits

Our Casino Rewards loyalty programme enrols all players automatically once they wager real money, and it is shared across the wider Casino Rewards network. There are 6 status levels in our scheme, and every 100 points earned is worth 1 in chips, with a redemption minimum of 1,000 points. Credits typically appear within 5 minutes of redemption. Silver Status and above unlocks access to the Casino Rewards VIP Slot, an exclusive title reserved for our higher-tier players. Our VIP perks include bigger bonuses, more promotions, priority support, birthday gifts, exclusive games, and personal VIP hosts.

Irregular Play and Account Integrity

We treat certain behaviours as irregular play that may result in withheld winnings or account action. These include even-money bets on Sic Bo, Craps and Roulette, use of the double-up feature to increase bet values, starting a game feature after the bonus balance has reached zero, withdrawing deposited funds before the associated bonus is redeemed, using autoplay to meet wagering requirements, and deliberate minimum-risk or hedge betting. We also prohibit multiple-account and proxy-account strategies, including the use of virtual machines to manipulate play. Employees, officers, directors, and their direct families connected with our casino, agencies, licensees, licensors and service providers are not eligible for our promotions.

Game Selection at Cosmo Casino

At Cosmo, we offer over 1,000 casino games, including slots, blackjack, roulette, video poker, and progressive jackpots. Our pokies collection includes classic 5-reel titles, progressive slots, and movie-franchise slots such as Immortal Romance, Thunderstruck II, and Mega Moolah. We feature over 40 blackjack variants, including Classic Blackjack Gold, and our roulette selection includes both American and European versions. Our video poker suite includes Jacks or Better, Aces and Faces, Deuces Wild, and multi-hand variants. Game content is supplied by providers including Pragmatic Play and Games Global.

Casino Versions and Access

We provide a downloadable Windows client compatible with Windows 7, 8.1 and 10, alongside desktop browser and mobile web access. We do not currently offer a native iOS or Android app. Players searching for cosmo casino mobile or cosmo casino login can access their accounts directly through our browser-based platform without downloading additional software.

Customer Support and Dispute Resolution

Our support team is available 24/7 through live chat, e-mail, and telephone. You can reach us at [email protected] for general queries and deposits, or [email protected] for alternative deposit solutions, with replies targeted within 48 hours. If a dispute cannot be resolved through our Casino Support Centre, it may be escalated to eCOGRA, and subsequently to the Kahnawake Gaming Commission. We protect all transactions using 128-bit encryption.

Changes to These Terms

We may update these terms and conditions from time to time, and the most recent version will always apply to your account. Continued use of our services after any update constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any changes affecting your account, deposits, withdrawals, or bonus eligibility at Cosmo Casino.